Legal

Privacy Policy

Last updated: 10 August 2026

In short: this website does not use cookies, analytics, tracking pixels or contact forms, and does not collect personal information from visitors. Personal information is collected only when you contact the clinic directly or attend an appointment.

1. Who this policy applies to

This policy explains how Grand Luxe Wellness ("we", "us", "the clinic") handles personal information. The clinic is located at 41 Grand Ave. W., Chatham, Ontario N7L 1B4.

Grand Luxe Wellness is an independent aesthetic clinic. It operates separately from Dr. Garvey Chilopora's practice as a physician within the Ontario health system. Information you provide to the clinic is not part of, and is not combined with, any record held by that medical practice.

2. The laws that apply

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs personal information collected in the course of commercial activity in Ontario.

Where a treatment involves collecting health information, that information may also be subject to Ontario's Personal Health Information Protection Act, 2004 (PHIPA), and is handled accordingly.

3. Information collected through this website

This website is informational only. It has no contact forms, no booking system, no account logins, no newsletter signup, no cookies set by us, and no analytics or advertising trackers. We do not build visitor profiles and we cannot identify you from your visit.

Third-party resources loaded by the site

To display correctly, the site loads a small number of files from third parties. When your browser requests those files, it necessarily reveals your IP address, device type and browser to those providers, under their own privacy policies rather than ours:

Hosting and server logs

The site is hosted by Vercel Inc. and its domains are served through Cloudflare, Inc. Both keep standard server logs, which typically include IP address, timestamp, page requested and browser type, and are used for security and reliability. These providers operate infrastructure outside Canada, including in the United States, so this technical information may be processed or stored abroad and may be accessible to foreign authorities under the laws of those countries.

4. Information collected when you contact us

If you telephone the clinic or send an email, we receive whatever you choose to tell us. That ordinarily includes your name, contact details and the reason for your enquiry. We use it only to respond to you and to arrange an appointment if you ask us to.

5. Information collected at the clinic

If you attend a consultation or treatment, we collect the information needed to assess whether a treatment is appropriate and to deliver it safely. Depending on the treatment, this can include:

You are not obliged to provide this information, but without it a treatment may not be able to proceed safely and we may decline to carry it out.

6. How we use your information

We do not sell your personal information. We do not disclose it for advertising. We do not use it for marketing unless you have expressly consented, and you can withdraw that consent at any time.

7. Consent

We collect, use and disclose personal information with your knowledge and consent, except where the law permits or requires otherwise. Consent to a treatment is separate from consent to the collection of information, and either may be withdrawn. Withdrawing consent may mean we can no longer provide a particular treatment.

8. Disclosure to others

We disclose personal information only where necessary, and only to:

9. Safeguards

We use physical, organisational and technical measures appropriate to the sensitivity of the information, including restricted access to records, secure storage, and limiting access to those who need it. No method of transmission or storage is completely secure, and email in particular is not a secure channel. Please do not send sensitive health details by email.

10. How long we keep it

We keep records for as long as required by the professional and legal obligations that apply to them, and then dispose of them securely. Records containing health information are retained in accordance with applicable Ontario requirements. [Confirm the exact retention period with the clinic's professional advisers before publishing.]

11. Your rights

You may ask to see the personal information we hold about you, ask us to correct it if it is inaccurate, ask what it has been used for, or withdraw consent. We will respond within the timeframes the law requires. There are narrow circumstances in which access may be refused, and we will explain in writing if that applies.

12. How to reach us

To make a request or raise a concern, contact the clinic's Privacy Officer:

We will acknowledge your request and respond as quickly as we reasonably can.

13. If you are not satisfied

If we have not resolved your concern, you may contact:

14. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted here, and the date at the top will change. Please check back occasionally.

See also our Terms of Use.